About EYEZERA
Q: What is EYEZERA?
A: EYEZERA is a fashion brand inspired by individuality, confidence, and self-expression.
Q: What products does EYEZERA offer?
A: We offer trend-driven casual wear, including linen sets, oversized pieces, pleated pants, and more.
Q: Who are EYEZERA products designed for?
A: Our collections are designed for men and women who value comfort, style, and individuality.
Orders & Payments
Q: How can I place an order?
A: Simply select your items, choose your size, and complete checkout through our website.
Q: Can I modify or cancel my order?
A: Orders may only be modified or canceled before they are shipped.
Q: What payment methods do you accept?
A: Available payment methods are displayed during checkout.
Q: How can I contact customer support?
A: Please visit Contact Us for assistance with your order.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are typically delivered within 3–5 business days.
Q: How much is the shipping fee?
A: A flat shipping fee of 75 EGP applies to all orders within Egypt.
Q: Can I inspect my order before receiving it?
A: Yes, you may inspect your order while the courier is present before acceptance.
Q: Do you deliver to all governorates in Egypt?
A: Yes, we ship orders across Egypt through our delivery partners.
Q: What happens if delivery is delayed?
A: Delivery times may vary during holidays or due to circumstances beyond our control. Learn More
Size & Products
Q: How do I choose the correct size?
A: Please refer to the size chart available on each product page.
Q: Are product photos identical to the actual products?
A: Minor color variations may occur due to lighting and screen settings.
Q: Will sold-out items be restocked?
A: Selected products may be restocked based on demand and availability.
Returns & Exchanges
Q: Can I return or exchange a product due to sizing issues?
A: No, returns and exchanges for sizing issues or personal preference are not accepted. Learn More
Q: How do I report a manufacturing defect?
A: Contact us through Facebook or Instagram with photos, order details, and proof of purchase.
Q: How will my refund be processed?
A: Approved refunds are issued through the original payment method. Learn More
Q: When can I return a product?
A: Returns are accepted only for verified manufacturing defects reported within 48 hours. Learn More