Refund policy

At EYEZERA, we are committed to maintaining the highest standards of product quality while ensuring transparency and fairness for our customers.

Size Selection

• Customers are strongly advised to review the size chart carefully before placing an order.
  
  
• Product measurements are provided to help customers select the most suitable size.
  
  
• As product inspection is available upon delivery, returns, refunds, or exchanges due to sizing issues, personal preference, or change of mind are not accepted.

Order Inspection Upon Delivery

• Customers may inspect their order in the presence of the courier before accepting delivery to verify the product, size, color, and material.
  
  
• If the customer chooses not to accept the order during inspection, the shipment may be returned immediately with the courier.
  
  
• All items must be returned in their original condition, including the original packaging, tags, labels, invoice, and any gifts or promotional items included with the order.
  
  
• In such cases, the customer will only be responsible for the applicable shipping charges.

Returns & Refund Eligibility

• Returns and refunds are accepted exclusively in cases of verified manufacturing defects.
  
  
• Returns, refunds, or exchanges will not be accepted for:
  
  
  • Incorrect size selection.
    
    
  • Change of mind or personal preference.
    
    
  • Normal variations in appearance caused by photography or screen display settings.
    
    
  • Products that have been used, washed, altered, or damaged after delivery.

Reporting a Manufacturing Defect

• Any manufacturing defect must be reported within 48 hours (2 days) from the delivery date.
  
  
• Reports must be submitted through Facebook or Instagram messages and include:
  
  
  • Clear photos of the defect.
    
    
  • Order details.
    
    
  • Proof of purchase.
    
    
• All requests will be reviewed by the EYEZERA Quality Control Team.

Return Conditions

• The product must be:
  
  
  • Unused and unwashed.
    
    
  • Free from odors, stains, perfumes, or signs of wear.
    
    
  • Returned with the original invoice, tags, labels, gifts, accessories, and original packaging.

Refund Process

• Once approved, refunds will be processed using the same payment method used for the original purchase.
  
  
• Bank transfers and card refunds may require additional processing time depending on the customer's bank.

Policy Agreement

• By placing an order with EYEZERA, the customer confirms that they have read, understood, and agreed to the terms and conditions outlined in this Returns & Refund Policy.